Our commitment to quality

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We have a range ways to make sure that we continue to meet the high standards we set ourselves.

We have an increasing number of schemes which are regulated by the Care Quality Commission and are committed to achieving at least ‘good’ ratings for all of them.  By following the same principles of managing our schemes means we deliver consistently high standards.

Other quality and service improvement measures

• Care and Support Customer Panel – The Customer Panel oversees performance monitoring for our care and support services, including complaints, internal quality assurance and housing services performance indicators.
• Local Offer - developed in partnership with our customers, our Local Offer sets out a range of standards that customers can expect from both the support and housing services provided by us. Progress towards this is overseen by our Customer Panel.
• Quality Monitoring – our Service Development Team carries out internal service inspections to ensure that our customers are getting a high quality service and that we're meeting the standards set out in the Quality Assessment Framework (QAF) and the Care Quality Commission (CQC) Essential Standards of Quality and Safety. Our services have been validated at Level B of the Quality Assessment Framework (QAF) in 11 London Boroughs and in Bedford. We also have Gold Standard Exor Accreditation.